Below FAQ are some common concerns of our clients before purchasing a dress, if you have other questions, please just send it to musebridals@gmail.com Below FAQ are some common concerns of our clients before purchasing a dress, if you have other questions, please just send it to musebridals@gmail.com
Yes, we accept orders placed from all the countries in the world. And we are shipping worldwide. Yes, we accept orders placed from all the countries in the world. And we are shipping worldwide.
Processing time = tailoring time + shipping time. Our tailoring time is 5 to 15 days depends on the dress you ordered, the shipping time is around 4 days. If you need the dress less than 7 or 15 days, please send us your party date or the day you need the dress, we will rush your order and make sure you receive it on time. For some styles with complicate beading and hand work, it may take few days more for processing. Processing time = tailoring time + shipping time. Our tailoring time is 5 to 15 days depends on the dress you ordered, the shipping time is around 4 days. If you need the dress less than 7 or 15 days, please send us your party date or the day you need the dress, we will rush your order and make sure you receive it on time. For some styles with complicate beading and hand work, it may take few days more for processing.
We ship dresses out via international express such as DPD, DHL,UPS,TNT,EMS. Normally it will arrive in 3-6 days after we ship it. Adn you can track the parcel with the tracking number we provided. We ship dresses out via international express such as DPD, DHL,UPS,TNT,EMS. Normally it will arrive in 3-6 days after we ship it. Adn you can track the parcel with the tracking number we provided.
Please refer to this link: https://www.musebridals.com/pages/return-policy Please refer to this link: https://www.musebridals.com/pages/return-policy
There are no extra costs to do custom made dresses, please select "Custom Size" in the size options when you place order, and then you can remark the following measurements in the order note, or send them to musebridals@gmail.com after you place the order. For more details, you can refer to Customization.
Custom measurements we need:
A. Full height from top head to floor no shoes= _____inches/cm
B. Hollow to floor= _____inches/cm
C. Bust = _____inches/cm
D. Waist = _____inches/cm
E. Hips = _____inches/cm
G. Shoulder to Shoulder from back = _____inches/cm
For long sleeve dresses, we also need:
H. Arm length= _____inches/cm
F. Armhole= _____inches/cm
I. Armpit= _____inches/cm
There are no extra costs to do custom made dresses, please select "Custom Size" in the size options when you place order, and then you can remark the following measurements in the order note, or send them to musebridals@gmail.com after you place the order. For more details, you can refer to Customization.
Custom measurements we need:
A. Full height from top head to floor no shoes= _____inches/cm
B. Hollow to floor= _____inches/cm
C. Bust = _____inches/cm
D. Waist = _____inches/cm
E. Hips = _____inches/cm
G. Shoulder to Shoulder from back = _____inches/cm
For long sleeve dresses, we also need:
H. Arm length= _____inches/cm
F. Armhole= _____inches/cm
I. Armpit= _____inches/cm
Yes, styles could be customized as per your requests. Usually, the cost to customize a dress is less than 30 dollars, for some small changes, we will not charge extra cost. Yes, styles could be customized as per your requests. Usually, the cost to customize a dress is less than 30 dollars, for some small changes, we will not charge extra cost.
Yes, please freely email to musebridals@gmail.com, our service team will help you to change it. Yes, please freely email to musebridals@gmail.com, our service team will help you to change it.
If you want the dress be made in standard size, we will put it onto dummy model to check before sending out, we can send them out only the dress fit dummy model well. For dresses made in custom size, each dress will be checked at least 3 times by 3 different workers before shipping, size error can be controlled less than 0.5''. Don't worry about the fit, we will leave seam allowance in both side of dresses, around 3'' could be taken in or out if measurements are not accurate. If you want the dress be made in standard size, we will put it onto dummy model to check before sending out, we can send them out only the dress fit dummy model well. For dresses made in custom size, each dress will be checked at least 3 times by 3 different workers before shipping, size error can be controlled less than 0.5''. Don't worry about the fit, we will leave seam allowance in both side of dresses, around 3'' could be taken in or out if measurements are not accurate.